How can we help?
For account, payment, credit, conversation, or technical help, email support@lovyro.com. Include the email address used for Lovyro and a short description of the issue. Never send us your password or full payment-card details.
Purchases and credits
Open Profile → Credits to see your balance and transaction history. Mobile purchases can be restored from the Credits screen. A verified purchase can take a short time to appear while the App Store, Google Play, or Stripe confirms it.
Missing purchase
If credits are still missing after restoring purchases and reopening Lovyro, contact support with the purchase date, store, and order reference. We verify purchases on our server and never need your card number.
Notifications and privacy
You can change message, push, email, bonus, and reminder preferences in your profile. You can review and remove companion memories, and request account deletion directly from the app.
Safety
Lovyro is for adults aged 18 and older. Every companion is fictional and AI-generated. To report content or a safety concern, email safety@lovyro.com. Read our Child Safety Standards.
Company
Lovyro is operated by Globalio LLC. Support requests are answered at support@lovyro.com.